Promobar

Terms and conditions


The operating conditions have been written in accordance with the Consumer Protection Act, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international e-commerce rules.


1. ORDER

Online store sales procedure:

  • Product selection. Before submitting your order, your selected products should be chosen in an online store. To do this, click on the "Add to cart" icon while searching a specific product.
  • Cart confirmation/order summary. When the products are put in the cart, you can access the site where it is located. You can revise your order, change the quantity, add new products or remove them from the cart. A special discount item can be used on this site as well.
  • Login. During this ordering step, you will need to log in and enter your personal information. You can make a purchase as a guest (faster and without saving your personal information) or as a registered user.
  • Address. You can choose a delivery address. The address may differ from your residence, which means that the order will go to a different address.
  • Shipping. You can choose your preferred shipping method. During this purchase step, you can add more products to your order.
  • Payment. This step is aimed at final verification and payment confirmation. By clicking the icon, you confirm that you agree to the submitted order and the sale terms and conditions, and finally confirm your purchase.

Sales procedure on landing page:

  • Product selection. The product on the page has already been selected.
  • Shipping information. During this purchase step, you must enter your personal purchase information in the form provided.
  • Shipping. You can choose your preferred shipping method (provided that the options are offered)
  • Payment. This step is intended for final verification and payment confirmation. By clicking the icon, you confirm that you agree to the submitted order and the terms and conditions of sale, and finally confirm your purchase.

After placing your order, you will receive a confirmation of your order at your e-mail address. In addition to all legally required information about the order itself, the confirmation also includes general terms and conditions of operation on a durable medium that represents the contract between the buyer and the seller. Any cancellation or change of order must be reported to the e-mail of the store manager before the products enter the delivery process. In case the buyer does not cancel the order within the agreed time, it means that the contract for the purchase of the product between the buyer and the seller is irrevocably concluded. After this period, the buyer is entitled to return the goods in accordance with points 4 and 5 of these General Terms and Conditions. The sales contract between the seller and the buyer is concluded at the online store at the moment when the seller sends the buyer an email "Order confirmation and shipping of goods". From that moment on, all prices and other terms are fixed and apply to both the seller and the buyer. The buyer is considered to be the person whose information is given with the order. No additional changes to customer information are possible. The sales contract (i.e., the " Order confirmation and shipping of goods" e-mail) is stored in an electronical form on the seller's server.


2. PRICES

All prices are listed on the final price website and include all fees and taxes. The order page lists the price of the product with VAT. Regular price, price, sometimes even as crossed price on the page, refer to orders in our store without using a shopping cart for online purchase and without submitting your information. The discount or promotional price, which is usually lower than the regular price, is valid for online, email or telephone orders. Despite extensive efforts to provide up-to-date and accurate information, it may happen that price information is sometimes incorrect. Discounts, promotional codes, etc. are generally not aggregated, while product and promotional codes are aggregated. Affordable offers, sales and promotions are valid until the sale of the last product, that is, at its furthest until the given deadline. Delivery/shipping cost varies depending on the product and is subject to an additional charge. The prices are valid at the time of order and do not have pre-determined validity. The sales contract between the seller and the buyer is concluded at the moment when the seller confirms the order. From that moment on, all prices and other terms are fixed and apply to the seller and the buyer. The seller reserves the right to change the prices. In this case, the buyer will be informed in writing or verbally, and the possibility of withdrawal from the contract is offered. You can choose one or more payment methods (depending on the product):

​

PayPal system if this is indicated on the sales page as a possible payment method

he seller issues an invoice on a durable medium. Product descriptions may contain potential errors. We reserve the right to change product prices without notice. In case of non-payment of the goods, the buyer agrees that the seller sends a warning together with inscription "Credit and outstanding claims balance" with a visible possible amount of outstanding claims, and a new payment order will be helpful. 

If the buyer chooses a shipping method that is not suggested by the company and the chosen method is more expensive, the company is not obligated to reimburse the additional shipping costs.


3. SHIPPING OF THE GOODS

We will send the goods you have ordered through our website as soon as possible. Orders received on working days by 14 h will be shipped to the delivery address on the same day. If the ordered goods are out of stock, we will notify you immediately.  The delivery of the goods is taken care of byDPD Slovenia, usually the next day or at the latest 12 days after the goods are shipped. The deliverer will probably look for you with the shipment at your home address before noon, and in the event that you are absent, you will be able to pick up the shipment at your nearest post office or other courier partner. We reserve the right to modify the contracting partner for the delivery of shipments.


4. THE RIGHT TO WITHDRAW FROM PURCHASE AND RETURN THE GOODS

The buyer shall notify the seller of the intention to withdraw from the purchase in writing no later than 14 days after the receipt of the product. The buyer must use the seller's email address and attach a filled form. The information provided above applies exclusively to persons who have purchased the product without the intention to make any additional profit. The buyer is obliged to bear the costs incurred in returning the purchased item. The items must not have visible signs of use and their number must remain unchanged. In case of products whose opening affects the expiry, the products must remain packed. Products must be undamaged and preferably in their original packaging. The customer can inspect and test the product to the extent that allows them to determine the actual condition of the product. The original or a copy of the invoice the customer receives with the shipped goods must be attached. The seller is not obliged to accept ransom shipments or shipments that do not comply with the Seller's General Terms and Conditions. The purchase price can be refunded to the buyer as soon as possible, but no later than 14 days after receiving the cancellation message, to the buyer's transaction account. The buyer is obliged to bear the costs incurred by returning the purchased item.

The buyer can terminate the contract even after the contract has been concluded, but before the receipt of the product, i.e. during the 14-day notice period.

If the returned product is damaged or used to a greater extent than necessary to test the product, the company is entitled to claim compensation for use.

The buyer is not entitled to terminate the contract when the product is made according to the exact instructions of the buyer, adapted to their personal needs or is not suitable for a refund. Additionally, if the product is easily perishable or has already expired, no refund is possible as well. The Client is not entitled to terminate the contract in case of purchase of software, audio or video media whose safety protection has been removed.

Cancellation of the contract is not possible for the following products:
Unless otherwise agreed by both parties, the buyer is not entitled to terminate the contract referred to in paragraph 1 of this Article:

  • goods produced according to specific instructions of the buyer customized to his needs;
  • easily perishable goods, or goods with short expiry date;
  • sealed audio, video, and computer programs;
  • newspapers or magazines, except for contracts on subscription to such publications;
  • sealed goods that are not suitable for return due to health or hygiene standards if the buyer has ripped the protection after delivery;
  • shipping of goods that is inseparably connected to other items due to its ingredients;
  • delivery of alcoholic beverages whose price is agreed upon at the time of the conclusion of the contract and whose delivery may take up to 30 days as their real value depends on changes in the market and these are out of the influence of the company
  • sales concluded at public auctions;
  • delivery of digital content not delivered on a material data carrier if the service was initiated on the basis of the customer's exclusive prior consent, who also consented to the loss of the possibility to terminate the contract.

If the buyer does not accept the shipped items within the specified time frame, the product will be shipped back to the seller and stored at the seller's warehouse address. The seller will keep the goods for 6 months after the date of issue of the notice. The seller is entitled to reimbursement of storage costs (1 € per day per selected product), as well as to reimbursement of all expenses incurred during the storage of goods.


5. VOLUNTARY WARRANTY

You are entitled to return the goods already purchased and we will exchange them for other goods. Any potential difference in the value of the goods is additionally charged. The buyer bears the cost of resending the other goods. The purchased goods can only be replaced if they are undamaged, in the original packaging and not used. The goods can be replaced within 14 days upon receipt. Complaints are accepted within 14 days of receipt of the goods or for an extended period, if explicitly stated in the promotional text or in the warranty statement for the product. The goods must be delivered by registered mail to the seller's address. The seller's address is listed in item 12. The seller does not cover the return costs. When returning the goods, make sure to also add the buyer's bank account number to which the seller will refund the paid money.


6. PERSONAL INFORMATION PROTECTION

The seller obliges to permanently protect all personal information of the user in accordance with the Personal Information Protection Act. The Seller will use personal information solely for the purposes of order fulfillment (submission of information material, offers, invoices) and any other necessary communication. The buyer’s information will in no case be passed to unauthorized persons. The users themselves are responsible for protection of personal information in a way that they take care of the security of their username and password. Seller websites and stores are protected by technical and organizational measures against the loss, destruction, access, alteration and dissemination of your information by unauthorized persons, but despite regular control, your information cannot be fully protected. In the event of changes, you will receive a notification of changes to your e-mail address. If you disagree, let us know. The buyer reserves the right to free information about all their data and, if necessary, to close and delete this information. If you have any questions about deleting, processing or using your information, please, report it to the seller's e-mail address.


7. PURCHASE HISTORY

The seller is obliged to provide the buyer with information about the buyer's previous purchases at their request. The buyer should send the request to the seller by an e-mail, providing the buyer’s details so that the seller can unambiguously identify the buyer and find the past purchases. The seller holds the right to verify the identity of the buyer before submitting information about previous purchases. The seller is obliged to provide the buyer with the information no later than eight days after receiving the buyer's request with all the necessary information for the inquiry.


8. COMMUNICATION WITH THE BUYER

The seller will contact the buyer through an online channel only if the customer does not explicitly reject it. Promotional e-mails will contain the following elements:

  • these will be clearly and unambiguously indicated as promotional messages

  • the sender will be clearly visible

  • various campaigns, promotions and other marketing techniques will be labeled as such. Conditions for participating in them will also be clearly defined.

  • a way to unsubscribe from receiving promotional messages will be clearly stated

  • the seller will explicitly take into account the customer's desire to stop receiving promotional messages. When ordering, you have explicitly given your consent to the seller sending you ads and other notices. If you do not want this, you will need to unsubscribe, which can also be done via the seller's e-mail address.


9. CHILDREN PROTECTION

Promotional messages will be clearly visible (taking into account the age) and clearly separated from games and competitions. Any communication intended for children will be appropriate for their age and will not exploit the child's trust, lack of experience or sense of loyalty. The seller shall not accept orders from someone who is known to be or is suspected to be a child without the explicit permission of his or her parents or guardian. The seller shall not accept any personal information about children without the explicit permission of their parents or guardians. The seller must also not release information received from children to a third party, with the exception of parents or guardians. The seller may not offer free access to products or services that are harmful to children.


10. DISCLAIMER

The seller makes every effort to ensure that the information published on the site is up-to-date and accurate. However, the features of the items, delivery time or price may change rapidly so that the seller fails to correct the information on the web site. In such an event, the seller will notify the buyer of the changes and give them access to order or replace the products ordered.

Electrical Waste and Electronic Equipment (WEEE)
When purchasing new electrical and electronic devices (EEE), you can dispose of electrical waste and electronic devices (WEEE) completely free of charge at all our points of sale. The electrical and electronic equipment (WEEE) you leave must be defined by application and classification by class of electrical and electronic equipment. Furthermore, the number of pieces delivered should correspond to the amount of electrical and electronic equipment (EEE) delivered.


11. ACTUAL ERRORS

The buyer may exercise his rights under the title of actual error within the statutory period (two years) for reporting the actual errors 2 months from the date when the error was detected. In the error notification, the consumer must accurately describe the error and allow the seller to inspect the item. The buyer can notify the seller via e-mail, and the seller must issue a receipt. The seller must respond to the notification of an actual error within 8 days at the latest. The consumer may, at his or her choice, request: the elimination of the error or the return of a portion of the amount paid with respect to the error or the replacement of a new faultless product or the return of the amount paid.


12. CLAIMS AND DISPUTES

The seller complies with applicable Consumer protection laws. The seller will make every effort necessary to fulfill the obligation to establish an effective complaint-handling system and identify the person whom the buyer can contact via email in the event of a problem. Complaints should be submitted in writing to the seller's e-mail address. The seller's address is listed in point 14. The seller will confirm within eight working days that the complaint is received, inform the buyer how long the process will take and keep the buyer informed of the procedure progress. The seller is aware that an essential feature of a consumer dispute, at least in terms of litigation, is the disproportion between the economic value of the claim and the expenses incurred in resolving the dispute itself. This is also a major obstacle for the consumer not to bring a dispute to court. Therefore, the seller will make every effort to resolve possible disputes by mutual agreement. Otherwise, the court with territorial jurisdiction over the permanent residence of the addressee shall be competent. Our society does not recognize any contractors of IPRS. In case of misunderstanding, you can request an outstanding settlement on this website:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.You can only use this service if you are resident in the EU and your dealer has headquarters in the EU.


13. USER REVIEW

Customers who share their opinion on any product with all the information they need can receive a 5.00 euro coupon to purchase products from the store manager's stores. The comment needs to be written constructively and contain at least 300 characters. We accept opinions at the store manager e-mail address. Remember to add your nickname and rating as well. We will not post any personally identifiable information on the website. We reserve the right to reject opinions for any reason. By submitting your opinion or a photo, you agree that your opinion and/or photo will be published on any of our web sites. You also agree that we can use your opinion and/or photo for advertising purposes. By submitting your opinion, you guarantee that your opinion is based on actual results and not fictitious ones. Each user can only give one opinion or comment.


14. SELLER

Store manager and the seller is company:

Luka Horžen s.p.

Globoko 13c

8254 Globoko, Slovenia


Identification number:9332804000

ID VAT number:SI71123610

Company is VAT registered.

TRR/IBAN:SI56 6100 0002 8856 489

SWIFT/BIC: HDELSI22


Your order is the responsibility of the company listed on the invoice that comes with the goods. For all information, complaints, customer reviews, order cancellations, the online store manager is available at: lhgraviranje@gmail.com. Your order is responsibility of the company clearly indicated in the invoice attached to your order.

WITHDRAWAL FROM THE CONTRACT – RETURN WITHIN 14 DAYS

(Fill out this form and send it to us only if you wish to withdraw from the contract.)



I hereby inform you that I am withdrawing from the contract for the following items:

Invoice number for received items:

Invoice date for received items:

Name and surname:

Address:

Bank account number:

Order number:

The money will be refunded by bank transfer to the specified account number:

Date and signature of the buyer: